Website Customer Services Support
Need help with your Guerbet CE user account?
Have a question about your CE credits or certificate of completion?
Requested a password reset but have not received the email reset information?
Below is a listing of Frequently Asked Questions (FAQ) and their corresponding answers. If the information provided does not provide an answer or solution to your situation please contact Customer Services, Monday through Friday 9:00 am till 5:00 pm (Eastern Time).
email: customer_services@guerbetce.com • Voice: 732-493-4140
Frequently Asked Questions
Question:
When signing into the site I enter my email address and password and then click the Sign In button, nothing happens. What am I supposed to do?
Answer:
The site requires that you allow cookies. To resolve, check your security and/or browser preferences settings to make sure you are allowing cookies. In windows you may have your security settings set too high. If using Safari on an iPad check your Safari preferences they are located within iPad settings under Safari.
Question:
How do I view online course materials?
Answer:
To view program materials online you may either select the Adobe "PDF" format or the "Webinar" format. The PDF format requires that you have the Adobe Acrobat Reader plug-in software loaded in your system. "Webinar" format links require audio/video capabilities with your system. The Adobe Acrobat Reader software is a FREE download from Adobe Software.
Question:
How do I complete an online exam?
Answer:
Sign-in or register. Once signed in, select the course viewing format button provided with each course listed within the "Online Courses" page. Once selected the program materials will be displayed. When ready click the "Click Here to Take Exam" button located above the course materials (orange button). Once clicked the online exam will display. Answer all the questions and submit. An immediate grade report will be displayed. Follow the prompts to complete the certification process.
Exams may also be accessed from within the "User Records" page by clicking the "Take Exam" link once a course has been selected and added to a users record.
Question:
Can I view my online course results?
Answer:
Yes, each completed examination returns an immediate grade report detailing correct and incorrect answers. A "View Results" link is provided from within the "User Records" section for each completed course.
Question:
What happens if I fail an online exam?
Answer:
The take examination link you selected to complete the initial exam will have changed to "Retake Exam", Select the link and follow the prompts. A new exam link will be provided from within the "User Records" section. Select the "Take Exam" link to complete the exam again. Exam retakes are limited to 3 per course.
Question:
If I completed an online program how do I access my "Certificate of Completion"?
Answer:
Online programs are graded immediately and upon receiving a passing grade (70% or higher) you are provided with an online "Certificate of Completion" which may be viewed and/or printed by selecting the "Print Certificate" link located across from the course title that has been successfully completed from within the "User Records" page.
Question:
How do I change my name on my account?
Answer:
To change the name on your account you must select the "Request A Name Change" button located within the "User Records" section under "Update User Information".
Question:
How do I change my login information?
Answer:
To change login information you must first login to your account. Once logged in, select the "Modify Login" link located from within the :User Records" section.